FAQs
Do you accept fully customized coin orders?
- Yes, we do. The minimum order quantity is 50 pieces.
- Please allow 20–45 business days for production.
- As custom coins are made specifically for you and cannot be resold, returns are not accepted. We recommend placing orders carefully. If any issues arise, we will contact you promptly.
Can I make changes to my order?
Yes, we're here to help.
To modify your order:
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Before shipment: Contact us as soon as possible with the changes you need. If the order hasn't shipped, we will update it immediately.
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After shipment: Unfortunately, we cannot make any changes once your order has been dispatched.
To cancel your order:
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Before shipment: Contact us to request cancellation. If your order hasn’t shipped yet, we will cancel and issue a full refund.
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After shipment: Contact us immediately. If the shipment can be stopped, we will cancel the order and issue a refund. If not, you can request a return or cancellation after receiving the package.
When will I receive my refund after a return?
Once our billing team processes the refund (typically within 1–2 business days), the timeline depends on your payment method:
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Credit card: May take 3–5 business days to appear in your account.
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PayPal: Typically appears within 48–72 hours.
Reviews are all from clients?
- Yes. All reviews are submitted by verified customers of our brand.